The Role of HR Managers in Supporting Older Employees

The workforce is becoming increasingly diverse, not just in terms of race, gender, and culture, but also in age. Therefore, the role of HR Managers in supporting older employees is crucial.

For example, the 2024 UK Population Survey showed that 9.5% of people aged 66 and older continued to work. As populations age and individuals work longer, organisations must adapt to ensure they provide a supportive environment for older employees. We will examine the role that HR managers play.

Workplace accommodations

One of the primary responsibilities of HR managers is ensuring that older employees have a work environment that meets their needs. Physical and ergonomic accommodations, such as adjustable desks, proper lighting, and accessible workspaces, can significantly enhance the comfort and productivity of older employees. In addition, offering flexible work arrangements, such as remote work or reduced hours, can help accommodate age-related health concerns and caregiving responsibilities.

Technology can sometimes be a barrier for older employees, particularly if they did not grow up in a digital-first world. The most successful HR managers provide continuous learning opportunities and training to help older employees stay updated with workplace technology. Implementing user-friendly software and providing personalised support ensures that older employees can integrate seamlessly into an evolving digital workplace.

Professional development and career growth

A common misconception is that older employees are less interested in career development. However, many seek opportunities to expand their skill sets and remain relevant in their roles. Modern HR managers create career development programs that cater to employees of all ages, including mentorship initiatives where older employees can both learn from and guide younger colleagues.

Encouraging lifelong learning and providing access to workshops, certifications, and educational programs can also empower older employees. Recognising and leveraging their experience by offering leadership roles or consulting opportunities allows organisations to benefit from their expertise while keeping them engaged and motivated.

Benefits management and retirement planning

HR managers play a crucial role in ensuring that older employees have access to appropriate benefits and retirement planning resources. Health benefits, including wellness programs, should be tailored to meet the needs of an aging workforce. Providing comprehensive healthcare coverage, vision and dental care, and mental health support can help older employees maintain their well-being and productivity.

Additionally, today’s HR managers facilitate financial planning sessions and retirement readiness programs. Many older employees may wish to transition into retirement gradually rather than stopping work abruptly. Phased retirement programs, which allow employees to gradually reduce their workload over time, provide a smooth transition while retaining their expertise within the organisation for an extended period.

Driving an inclusive culture

Age discrimination remains a challenge in many workplaces, and HR managers must actively work to prevent bias against older employees. Ensuring that hiring, promotion, and evaluation processes are fair and inclusive is key to preventing age-related workplace discrimination. Encouraging a culture of respect and appreciation for all age groups strengthens team cohesion and enhances productivity.

HR managers should promote intergenerational collaboration by forming mixed-age teams and encouraging knowledge sharing among team members. By creating an inclusive work environment where older employees feel valued and respected, organisations can harness their experience and skills while benefiting from a diverse workforce.

HR managers play a pivotal role in supporting older employees by providing necessary accommodations, ensuring continuous professional development, managing benefits effectively, and fostering an inclusive workplace culture.